Terms of Service

1. Agreement to these Terms

These Terms of Service (the “Terms”) are a binding agreement between you and BTPHAM LLC, a Pennsylvania limited liability company doing business as SoundMind (“SoundMind”, “we”, “us”, “our”). They govern your access to and use of the SoundMind product and services (the “Service”). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Who may use the Service

You must be at least the age of majority in your jurisdiction to use the Service. If you use the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.

3. Organizations and members

The Service is designed for use by organizations. If an administrator creates a workspace for an organization, invites you to one, or accepts these Terms on an organization’s behalf, that organization is our customer and these Terms bind it. Administrators control the workspace: they manage seats and member access, decide which data sources the organization connects, and may access, restrict, or delete organization data, including content associated with your use.

When you connect a data source (for example Google Drive, OneDrive, SharePoint, or Notion) to a workspace, you represent that you are authorized — by your organization and under the terms of that data source — to give the Service read access to the selected content.

4. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate information and keep it up to date. You must notify us promptly of any unauthorized use of your account.

5. Acceptable use

You agree not to do any of the following:

• Use the Service for illegal, harmful, or fraudulent purposes.
• Attempt to interfere with, disrupt, or gain unauthorized access to the Service, other accounts, or systems.
• Reverse engineer, decompile, or attempt to extract the source code of the Service except where permitted by law.
• Upload, transmit, or share content that infringes intellectual property rights or violates privacy or other rights.
• Abuse usage limits, automate access in a way that harms the Service, or bypass technical limitations.

6. Customer Data

“Customer Data” means the content you or your organization submit to or connect with the Service, including text, files, pages, links, and other materials from connected data sources. You (or your organization) retain ownership of Customer Data. You grant us a limited, worldwide, non-exclusive license to host, store, process, transmit, and display Customer Data solely to operate, maintain, secure, and improve the Service and to provide features you request. We do not use Customer Data to train general-purpose AI models.

You represent and warrant that you have all rights necessary to submit or connect Customer Data and that it does not violate law or the rights of any third party.

7. AI features and generated output

The Service uses AI to process Customer Data and generate output — for example answers, summaries, and detected contradictions between documents. Generated output may be inaccurate or incomplete and should not be relied upon as professional advice (for example: legal, medical, financial, or tax advice). You are responsible for reviewing and validating output — including canonical-answer decisions — before relying on it.

8. Third-party services

The Service integrates with third-party services at your direction — for example Google Drive, Microsoft OneDrive and SharePoint, and Notion as data sources, and AI applications your organization connects. Your use of a third-party service is governed by that service’s own terms and privacy policy; connecting it to SoundMind does not change your agreement with that provider. We are not responsible for third-party services.

9. Fees and payment

Some features require a paid plan. Fees, seat counts, and billing periods are described in the plan your organization selects or in an order form we agree with your organization. Unless otherwise stated, fees are payable as invoiced and are non-refundable. We may change pricing with reasonable advance notice; changes apply from your next billing period.

10. Privacy

Our collection and use of personal information is described in our Privacy Statement.

11. Intellectual property and feedback

We and our licensors retain all rights, title, and interest in and to the Service, including all related intellectual property. These Terms do not grant you any rights to our trademarks, branding, or other proprietary assets. If you send us feedback or suggestions, we may use them without obligation to you.

13. Suspension and termination

You may stop using the Service at any time. We may suspend access — in whole or in part — where we reasonably believe it is necessary to protect the Service or its users, to investigate a suspected violation of these Terms, or to comply with law, and we may terminate access for material violation of these Terms or upon reasonable notice if we discontinue the Service. Upon termination of a workspace, we delete Customer Data as described in the Privacy Statement (connected-source content typically within 30 days), except where retention is required by law. Contact us before termination if you need an export of data you are entitled to.

14. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US (IF ANY) FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR USD $100 IF YOU HAVE NOT PAID ANY AMOUNTS.

16. Indemnity

You agree to defend, indemnify, and hold harmless us and our affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Service or your violation of these Terms.

17. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will provide reasonable notice (for example, by posting on the Service or emailing you). Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of the updated Terms.

18. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Pennsylvania, USA, without regard to conflict of laws principles. The state and federal courts located in Pennsylvania have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and each party consents to personal jurisdiction and venue there.

19. Miscellaneous

• Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full effect.
• Entire agreement. These Terms, together with the Privacy Statement and any order form, are the entire agreement between you and us regarding the Service and supersede any prior agreements on that subject.
• Assignment. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, with notice to you.
• No waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control.
• Export compliance. You must comply with applicable export control and sanctions laws in your use of the Service.
• Language. These Terms are drafted in English. If they are translated, the English version controls.

20. Contact

BTPHAM LLC d/b/a SoundMind · support@buildsoundmind.com.